Live Help is available Monday - Friday 9:00 AM - 3:00 PM Eastern Time.
Closed for Business
Our customer Service office is closed for New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. If these dates fall on a weekend, we are closed on the generally accepted observed holiday.
Use one of the buttons below on the previous page.
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| If you see this image,some one is available to chat with you. Click the image to begin. |
If you see this image, there is no one available to chat with you but you can still click to leave a message. |
What is Live Chat?
With live help your questions can be answered while you’re online. No need to call DIY-moms by phone. We can help you with any question you may have about our services or products while you’re shopping in our store.
How to use Live Chat?
- Click on Live Help
- Type in your first name
- Type in any questions you may have
- Click send
- Wait for a customer service agent to help you. If no ones available leave a massage.
- Click exit when finished
Live Chat System Requirements
DIY-moms.com LiveChat service works best with Internet Explorer version 5.5 or Netscape version 6.0 and higher browsers. People using other browsers (such as Mozilla, Enigma, or Safari) or a lower version of Internet Explorer or Netscape may not be able to use this service. In order to work properly, LiveChat also requires that Javascript be enabled and that pop-ups are not blocked.
LiveChat users may also experience technical problems such as disconnects or lag caused by their Internet connection. Should you have any problems with using our LiveChat service, we ask that you send a e-mail to DIY-moms@aol.com Please let the Specialist know you attempted to use LiveChat and experienced technical issues. We will use this information to try to determine the cause of the issue and improve our service.
Live Chat Privacy Notice
You should not enter any information that is private. Although DIY-moms.com has taken measures to protect your privacy, we cannot guarantee the security of any information you send over the chat tool. |
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Is there really a person on the other end? |
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Yes. DIY-moms.com Live Chat Service is staffed by real people. By typing, you will have a live conversation with a real person. |
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Who are the people on the other end? |
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The owner or a customer service agent with knowledge of DIY-moms products, Web site, as well as other information about our service. |
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What kind of information is available through DIY-moms.com Live Chat Service? |
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Your questions can be answered about providing help in navigating DIY-moms.com Web site. |
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Do the people on the other end know who I am? |
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No. DIY-moms.com LiveChat customer Service agents. Will only know what Web page you were on when you clicked the Live Chat button, and whatever you tell them. They have no way of getting any other information about you. However, you should not provide any information that identifies you. Information sent over the Internet may not be secure. |
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Can someone else on the Internet listen in? |
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No. The session is one-on-one only. DIY-moms.com Live Chat Service is not a "chat room." In addition, your Live Chat session is encrypted (similar to when you use a credit card on a Web page) for extra security. |
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Do I need additional software to use DIY-moms.com Live Chat Service? |
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No. Live Help works within the browser on your computer. |
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Can I get a computer virus using DIY-moms.com Live Chat Service? |
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No. Live Chat can only send text to your computer, so it is impossible to send a virus. |
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Can I get the same information by telephone? |
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Yes. Within the United States, at 1-877-553-5179 ext. # 3, Monday through Friday, from 9:00 to 3:00 eastern time. |
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